Support that keeps your robots working

What Tovrana handles for you

A robot is only as good as the deployment behind it. We manage the full setup and stay involved long after go live.

• Site survey: we walk your facility, measure clearances, and confirm the robots fit your real layout before anything ships.
• Precision mapping: we build the digital map your robots navigate from, including no go zones and priority areas.
• Deployment: we install and commission each robot on site and confirm it runs the way your space demands.
• Zone and schedule programming: we set cleaning or delivery zones and the schedules that match your hours and your traffic.
• Staff training: we train your team to start, monitor, and hand off the robots with confidence, usually in a single session.
• Ongoing coordination: we stay your single point of contact for adjustments, questions, and anything that comes up later.

How support works

When something needs attention, you contact Tovrana first. We resolve most issues quickly and bring in on site help only when it is genuinely needed.

• Contact Tovrana first: one number for your whole deployment, so you never chase the manufacturer or juggle vendors.
• Remote troubleshooting first: most questions and faults are diagnosed and resolved remotely, often the same day.
• Remote monitoring on Sparkoz robots: Tovrana has access to the Sparkoz system that shows how each machine is running, so we can check on your robot remotely.
• On site service and repair coordination when needed: if a robot needs hands on service, we coordinate the repair and see it through.

What to expect for maintenance

Robots need light, predictable upkeep to stay reliable. Here is what keeps a fleet in good shape.

• A light daily routine: your staff empties and refills tanks or bins and gives the robot a quick wipe down, a few minutes per unit.
• Consumable replacement: wear parts such as brushes, pads, and squeegees are swapped on a simple schedule as they wear.
• Firmware updates: we coordinate firmware and software updates so your robots keep improving without disrupting your operation.

For a fuller walk-through of the daily, weekly, and longer-term upkeep, read our guide to commercial cleaning robot maintenance.

Service plans

Sparkoz service plans are quoted with every TN10-PRO and TN70-PRO, and PUDU CARE service plans are available for purchase to extend coverage and add priority service on eligible PUDU models. Tovrana helps you choose the right plan for your fleet and adds it to your package, so your support scales with your operation.

To see what the standard coverage includes and how a plan extends it, read what each manufacturer warranty covers.