Warranty coverage on your robots

Sparkoz TN10-PRO and TN70-PRO warranty

Sparkoz robots carry their own manufacturer warranty, which is a different document from the PUDU terms below. The TN10-PRO carries a 2 year manufacturer warranty and the TN70-PRO a 3 year manufacturer warranty, parts only on both. Labor, shipping and consumables such as brushes are not covered.

• Tovrana coordinates every Sparkoz claim for you from Fort Lauderdale. You contact Tovrana, never the manufacturer.
• Tovrana has access to the Sparkoz system that shows how each machine is running, so we can check on your robot remotely.
• The exact terms for your purchase are confirmed in writing with your quote.

Contact Tovrana with any warranty question.

Extended warranty options

Extended warranty options are available for Sparkoz and for PUDU. Terms, length and price are confirmed on your quote.

For PUDU robots, PUDU CARE extended warranty and service plans are available for purchase, adding up to 2 additional years of coverage on eligible models. Tovrana helps you choose a plan and adds it to your package.

How a claim works in practice

If you think a robot has a covered issue, start with Tovrana. We coordinate the claim for you and stay with it until it is resolved.

• Contact Tovrana first, with the robot and a short description of the issue.
• We diagnose remotely first, which resolves many issues quickly.
• When a claim needs hands on service, we coordinate it for you, on site when needed.

For help that is not a warranty claim, see how ongoing support works after go-live.

Covered by the PUDU Robotics manufacturer warranty

Every PUDU robot Tovrana sells is covered by the manufacturer's limited warranty issued by PUDU Robotics. Tovrana assists you with claims coordination. The warranty itself is issued and honored by PUDU.

What the warranty typically covers

The following is a plain language summary of PUDU's published warranty policy, in our own words. It is a general guide, not the warranty itself, and PUDU's official documents always govern.

• A limited warranty that typically runs 12 months from activation or purchase, whichever comes first.
• Manufacturing defects under normal use and operation.
• Core components such as the battery, motor, pump, and electronic systems, covered for the same period as the main unit.
• Confirmed defects receive free repair or replacement of the part, and replacement parts carry the remainder of the warranty period or 90 days, whichever is longer.

What the warranty does not cover

PUDU's policy excludes damage and wear that fall outside normal use. Typical exclusions include:

• Misuse, or unauthorized modification or disassembly of the robot.
• External damage such as collisions, liquid exposure, and foreign object intrusion.
• Consumable parts that wear with use, such as rubber blades, brush kits, pad kits, and squeegee assemblies.

What a valid claim requires

To keep coverage valid, PUDU's policy generally requires:

• Valid proof of purchase.
• An intact, readable serial number on the robot.
• Operation in line with the official product manual.

The exact terms and duration for your specific model and purchase channel are confirmed in writing with your quote.

Important disclaimer

Warranties are provided solely by each robot's manufacturer: Sparkoz for the TN10-PRO and TN70-PRO, and PUDU Robotics for PUDU robots. Nothing on this page creates a separate warranty from Tovrana or RDT Sales LLC. The Sparkoz terms are Sparkoz's and the PUDU terms are PUDU's, each subject to that manufacturer's then current policy. In any conflict between this page and the manufacturer's official warranty documents, the manufacturer's documents control. See PUDU's official warranty policy at store.pudurobotics.com/pages/warranty-policy.